Wednesday, May 5, 2021

Payment Cancelled

Hi Customer,

Your payment request from ChangeNow has been cancelled.

Simplex payment ID: d1e71874-c0c2-4b06-9492-3a333316817d

Please note: Your card was NOT charged for this transaction. If you see a charge on your card statement, this is just an authorization check to reserve that amount on your card.

Depending on your bank, reserved funds should be released within 1-3 business days. If you still don't see them after that time, please get in touch with our support team and we will be happy to assist you.

Need help? Please contact our support team 24/7. You can find us here:

  • Start a live chat using the button on the bottom right of our homepage
  • Submit a support ticket on our Support Center

Please don't try to get in touch with the Simplex's support team using any other means (including social media), these channels are not secure.

Thank you,

The Simplex Team

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